Refund policy

Last updated: 2026-07-27

This Refund policy applies to all paid subscriptions to GAAI Cloud, operated by DigiPulse (VAT BE1000.838.278) — see theImprint for full legal details. Payments are processed by Paddle, acting as Merchant of Record.

1. EU 14-day statutory right of withdrawal

If you are a consumer, you may withdraw from a distance subscription within 14 days from the conclusion of the contract, without giving a reason. This statutory right is separate from, and is not replaced by, the commercial guarantee in §2.

To exercise this right, send us an unequivocal statement of your decision to withdraw before the 14-day period ends, for example by emailingsupport@gaai.cloud. You may use the model withdrawal form, but you do not have to. You may include your transaction ID, if available, to help us identify the purchase; it is not a condition of exercising this right.

We reimburse the payments due under the statutory right of withdrawal no later than 14 days after we are informed of your decision, using the same means of payment unless you expressly agree otherwise. Internal processing does not make the statutory right of withdrawal discretionary.

2. 30-day money-back guarantee (new purchase only)

Every new purchase — your first monthly payment or your first annual payment on a plan — carries a 30-day, full, no-justification money-back guarantee. This commercial guarantee sits on top of, and is separate from, the statutory right described in §1 above.

This guarantee applies once, to a new/first purchase only. It does not apply to a subsequent monthly renewal, a subsequent annual renewal, or any later payment on an existing subscription — renewing customers are not covered by this guarantee.

To request a refund under this guarantee, emailsupport@gaai.cloudwithin 30 days of your first payment, from the email address tied to your account, with your transaction ID (visible on your Paddle invoice).

Requests under this commercial guarantee are handled manually to verify the published eligibility conditions. Manual handling changes only how the guarantee is processed: it does not make a qualifying request discretionary. Submitting a request does not automatically create, approve, or issue a Paddle refund. No fixed review time is promised, and we do not state that a refund has been issued until Paddle has processed it.

3. Cancellation vs refund

Cancelling your subscription stops future renewals — you keep access through the end of the period you have already paid for. Cancellation on its own does not trigger a refund of the current period.

If you want both to cancel and to request a refund, follow the relevant section above: §1 for the statutory 14-day window, or §2 for the 30-day new-purchase guarantee.

4. Service-side termination

If we terminate or suspend your account for cause initiated by us (for example, a sub-processor relationship we depend on ends, or we discontinue the service), we refund the unused portion of any prepaid period. This is mirrored in our Terms of Service §9.

5. Material changes to Terms or pricing

We announce material changes to our Terms of Service or pricing by email at least 30 days in advance. If you refuse a change, you may cancel before the effective date and receive a prorated refund of the remaining prepaid period.

6. How refunds are processed

No refund is issued automatically when a request is submitted. When a refund is due after the applicable statutory or commercial process, Paddle, acting as Merchant of Record, processes it using the original payment method unless you expressly agree otherwise. We do not state that a refund has been issued before Paddle has processed it.

7. Contact

For any refund-related question, contactsupport@gaai.cloud. For invoice or payment-method specifics, you can also reach Paddle directly via the link at the bottom of your Paddle invoice.

This Refund policy is governed by Belgian law and the EU Consumer Rights Directive (2011/83/EU). Nothing here limits rights you may have under mandatory consumer-protection law in your country of residence.